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Onsite Training for Your Customer-facing Professionals

    Training Services On Demand provides customized, modular, onsite Customer Service Training throughout the United States.

    We specialize in working with teams of 10 or more professionals to increase revenue through proven, results-oriented customer care practices.

    We don't conduct open-enrollment seminars at local hotels for the general public. Each of our programs benefits from a needs-based and team-focused approach to customer service delivery.

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True Nationwide Service, Fully Bundled Rates

    Our nationwide presence and our constant circulation throughout our great nation ensure that we'll meet your training needs, no matter where you are.

    That's why we never charge for travel, and it's how we meet 100% of our appointments (for four years running).

    • We meet our obligations: With 100% reliability and satisfaction ratings, we'll be there to meet your training needs, no matter where you are.

    • We never change for travel, because we don't need to. We're available nationwide.

    • We enjoy our work, meaning that we enjoy visiting our customers throughout the United States, at their location, at their convenience. That's what we do.

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Recommended Reading: Customer Service Books

    Raving Fans: A Revolutionary Approach to Customer ServiceRaving Fans: A Revolutionary Approach to Customer Service

    ''Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.'' This, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.


    Super Service: Seven Keys to Delivering Great Customer Service...Even when You Don't Feel like It!...Even when They Don't Deserve It!Super Service: Seven Keys to Delivering Great Customer Service...Even when You Don't Feel like It!...Even when They Don't Deserve It!

    Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the best-selling tradition of Delivering Knock Your Socks Off Service, the authors' ''pep talk'' includes concrete tips on how to: sympathize with the customer; take a call, transfer a caller, or end a call smoothly; defuse angry customers; maintain a positive frame of mind...and more!


    Branded Customer Service: The New Competitive EdgeBranded Customer Service: The New Competitive Edge

    In Branded Customer Service they link the dynamics of customer service with the psychology of brand to show how organizations can turn their service delivery into a powerful tool for establishing and maintaining a distinct brand identity. An integrated brand needs to be expressed through every aspect of the company's organizational culture -- especially the human exchange of customer service. Branded Customer Service breaks new ground by showing how to take a defined and identifiable brand and bring it to life through service delivery.


    Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer ServiceBeyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service

    This award-winning tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. Each chapter contains tips to help make a great first impression, enhance customer interaction and retain and strengthen client. relationships through excellent customer service over the telephone.


    The Nordstrom Way: The Inside Story of America's #1 Customer Service CompanyThe Nordstrom Way: The Inside Story of America's #1 Customer Service Company

    Co-authored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired - and much feared - retail powerhouse. Working at Nordstrom is not for everyone. The authors describe a hotly competitive ''Darwinian'' culture where 35,000 employees are given freedom to either think and act like entrepreneurs or pass into extinction. In the course of their analysis, the authors isolate practical lessons that readers can apply to both their professional and personal lives, including becoming ''other-centered'' rather than ''self-centered,'' valuing the nobility of service, finding and bonding with customers, serving and keeping those customers, and giving frontline people the freedom to make decisions.


    Delivering Knock Your Socks Off ServiceDelivering Knock Your Socks Off Service

    Today's customer is smarter, more demanding, and more mobile than ever. But the third edition of Delivering Knock Your Socks Off Service - featuring the breezy, accessible style that's helped make this book a customer service classic - gives you all the strategies, techniques, and tips you'll need to satisfy and delight those online, telephone, and in-person customers, and keep them coming back.


    What Clients Love: A Field Guide to Growing Your BusinessWhat Clients Love: A Field Guide to Growing Your Business

    Harry Beckwith is the author of Selling the Invisible and The Invisible Touch, both marketing classics. Now he applies his unparalleled clarity, insight, humor, and expertise to a new age of mass communication and mass confusion. From making a pitch to building a brand, from designing a logo to closing a sale, this is a field guide to take with you to the front lines of today's business battles. What Clients Love will help you get focused, stay focused, and follow the essential rules to success -- by doing the little things right and the big things even better.


    How to Become a Rainmaker: The Rules for Getting and Keeping Customers and ClientsHow to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

    In today's business culture, sales is one of the most competitive fields. There are more products and services available than ever before. The choices are overwhelming. To succeed in sales, you must be above average. To be a star, you must make it rain. The rainmaker is the sales person everyone else wants to be. The rainmaker brings the art of the deal to new levels. He brings in the most money, gets the best paycheck, commands the most respect. Whatever item or service the rainmaker sells, it is sold effectively and successfully.


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